Role: Technical Process Specialist

Job Level: JL3A

Location: Copenhagen, Denmark

Job Description

Role: : IT Support Specialist

Location: Copenhagen, Denmark (On-site)

About us:
Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious IT Support Specialist.

Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We’re looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.

What You’ll Do:

As part of our IT Support team, your responsibilities will include:

• Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals

• Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications

• Troubleshooting LAN, WLAN, and VPN connectivity issues

• Performing preventive maintenance on IT equipment

• Managing deployment and decommissioning of IT hardware

• Providing timely, clear, user-friendly technical support

• Documenting support activities and asset movements in the ticketing system

• Escalating complex issues to specialized teams (network, systems, server)

• Following IT policies, security standards, and compliance guidelines

• Occasionally traveling (3–4 times per month within 20–30 km) to provide onsite support

• Offering secondary VIP support in line with SOPs and training

What You Bring:

We’d love to hear from you if you have:

• 3–4 years of experience in IT support or a similar role

• Strong knowledge of Windows and macOS

• Hands-on experience handling hardware and software troubleshooting

• Understanding of TCP/IP, DNS, DHCP, WLAN

• Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)

• Excellent diagnostic and problem‑solving abilities

• Strong communication skills — able to explain technical concepts clearly

• Ability to work independently and prioritize tasks effectively

• Physical ability to lift and move IT equipment (PCs, monitors, etc.)

• Fluency in Danish plus English

• Mandatory valid driver’s license

Why Join Us:

• Opportunity to work with modern technologies

• Collaborative and supportive team culture

• Growth opportunities within a dynamic IT environment