Infosys is seeking a Lead SAP Change Management Consultant

This position requires an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

• At least 7 years of experience with Information Technology.

• This position is based in Chicago, IL.

• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

At least 7 years of experience in SAP Change Management lead . The Individual will require to have following skills:

• Experience in Managing Change Management in large scale SAP Implementation

• Experience in STMS/Charm Setup

  • Configure STMS for new systems

  • Check STMS config after the system upgrade and refresh

  • Setup ChaRM for new systems and workflows

  • Maintain Charm landscape and adjust change cycles if any systems changed or removed

  • Configure Managed System Configuration

  • Perform SolMan Setup

  • Support system upgrade and adjust ChaRM config accordingly

• Experience in SAP Systems and Path to Production , N+ 1 systems Setup

  • Configure Charm landscape for N+1

  • Enable / disable charm landscape based on usability of the landscape

  • Retrofit TRs from Maintenance landscape to Project Landscape

  • Move TRs using project landscape when Maintenance landscape is down

• Experience in Transport Setup and managing transport

  • Setup and adjust transport routes

  • Monitor Transport buffer and clear out errorneous TRs from the buffer

  • Support all SAP and non SAP system transport movement for Prod and Non Prod systems

  • Perform Retrofit for project and maintenance landscape

• Supporting SAP Development Group for Change Mgmt / Transports Request using Charm

  • Support ChaRM related activities like creating change doc, sync with Remedy, adjust charm workflow status, setup TR import jobs

  • Provide process related support

  • Approve UCRs and process them

  • Monitor WO to cancel or close any CRQs or Change documents

  • Withdraw change docs and remove TRs from the buffer for cancelled CRQs

  • Update daily report for DOR meeting

• Host SAP CAB Meeting with Client stake holders , MSO O& M Teams, Project Teams

  • Help Change Management team to run CAB meeting for weekly releases

  • Make sure all the reports are ready for CAB

  • Address any issues or concerns related to TR movement or approval during the CAB meeting

  • Approve changes during the cab

  • Validate all the approved changes after the CAB

  • Send communication to all the users after CAB regarding what has been approved

• Manage Weekly and Monthly SAP Release ,UCR

  • Validate all the approved changes to make sure they are on right status in Charm and Remedy

  • Validate Transports to make sure they are ready to go in Production

  • Check STMS buffer to make sure only approved changes goes in production

  • Adjust the status of charm document if required

  • Setup TR import jobs

  • Send communication to all users with complete list of TR that supposed to go in Prod as weekly release

  • Monitor TR Import and send communication once the import is completed

  • Address any issues during the import and after the import

  • Open / Close systems for manual work if the CRQ is approved by CAB.

  • Close all the change documents after the import .Close all the CRQs

  • Manage Audit Trails

• Support SOX Audit / Compliance

  • Create and maintain Change management process control documentation

  • Provide all the Charm and Remedy related evidence to internal and external audit

  • Make sure all the systems are consistent and follows SOX rules

  • Perform live testing in systems with Audit team to show the SOX related evidence

  • Strong Client Facing experience, great communication and presentations skills.

  • Capable of managing large group meetings effectively for arriving at the outcomes

  • Strong analytical skills with ability to work in advanced excel based data analysis

  • Ability to work with Onsite/offshore teams o&M and Project team and coordinating work delivery between onsite and offshore

  • Ability to work with client stake holders from IT , Business stake holder