IPA Business Analyst- BA with automation experience
Intelligent Process Automation (IPA) Team / Customer Operations - The IPA team drives automation initiatives across Customer Operations, partnering with business units to streamline processes and enhance efficiency. Comprising Project Managers and Business Analysts, the team focuses on identifying automation opportunities, designing solutions, and overseeing projects from inception to operational handoff. We have an increased demand for automation and seek an able contractor to join our dynamic team, contributing to key projects that deliver measurable value through Robotic Process Automation (RPA) and AI-driven solutions.

Locations for this position are Mexico (Mexico City, GDL and MTY) hybrid work as per Infosys Mexico’s policy during CST time.

Key Objectives

Build and maintain strong relationships with business unit stakeholders. Become a subject matter expert (SME) in stakeholder business processes to identify IPA opportunities. Create detailed Process Design Documents (PDDs) to guide automation development. Manage automation projects through all phases: discovery, development, QA, production launch, hyper care Support, and operational handoff. Develop automation-level insights dashboards and integrate automation metrics into business unit dashboards. Promote IPA solutions to new business units to expand automation adoption. Perform general RPA/IPA Business Analyst responsibilities, ensuring high-quality deliverables.

Typical Day in the Role/Task Breakdown

A typical day for the IPA Business Analyst involves collaboration, analysis, and project management to advance automation initiatives. Below is an estimated task breakdown: Scheduling and running stakeholder meetings for discovery and PDD creation: 40%
Engaging with business units to understand processes, document requirements, and draft PDDs. Attend daily standups (DSUs): 10%
Participating in brief team syncs to align-on progress and address blockers. Participation in handoff meetings: 20%
Ensuring Development, QA, and Operations teams fully understand project scope and requirements during transitions. Collaborate with IPA team on new products/technologies and sharing lessons learned: 20%. Contributing to team discussions on innovative tools, refining approaches, and sharing insights. Miscellaneous tasks (e.g., dashboard updates, stakeholder communication): 10%
Providing status updates, refining metrics, and promoting IPA to new business units.

Why Work for This Team
Join a cutting-edge Intelligent Process Automation team at Infosys and its clients, where you’ll play a pivotal role in transforming business processes across multiple units. This role offers: Exposure to diverse teams within Customer Operations, broadening your professional network and operational knowledge. Opportunities to develop expertise in automation, stakeholder management, and technical solution design, enhancing your resume for future career growth.

Top 3 Must-Have Hard Skills:

1. Ability to generate technical requirements and PDDs: Strong skills in documenting business processes and translating them into actionable automation designs.
2. Ability to provide status updates to VP level: Clear, concise communication skills for reporting progress and insights to senior leadership.
3. Strong problem-solving and critical-thinking skills to navigate complex business processes and automation challenges.

• Mixture of strong analysis and technical expertise.
• Experience with data analysis, SQL, understanding of APIs is a must
• Experience with JIRA and Chalk
• Experience with case management tools like Servicenow is preferred

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.