Title: BOS Coach / Operational Excellence PMO
Purpose of the Role:
To implement, sustain, and continuously improve BOS (Business Operating System) practices across operational teams, ensuring alignment with Operational Excellence objectives. The role focuses on coaching, influencing, and embedding routines that drive performance, safety, and cultural adoption of standardized practices.
Key Responsibilities:

• Lead the implementation and sustainment of BOS routines (daily/weekly reviews, problem-solving, visual management).
• Facilitate continuous improvement initiatives using methodologies such as DDD (Data-Driven Decision-making), MIP (Improvement Methodology), and VOC (Voice of Customer).
• Act as a change agent, providing coaching, training, and reinforcement to ensure adoption and sustainability of new practices and technologies.
• Translate complex operational data (KPIs, dashboards) into actionable insights and decisions.
• Influence cross-functional teams without direct authority, fostering commitment and alignment to Operational Excellence behaviors.
• Communicate effectively with technical, operational, and executive audiences, adapting messages to deliver clear value.

• Increased BOS maturity and adherence to routines.
• Measurable improvements in operational KPIs (continuity, safety, productivity, customer satisfaction).
• Sustained cultural adoption of continuous improvement practices.

• BOS Expertise: Minimum 4 years of experience in BOS implementation and Operational Excellence improvement
• Continuous Improvement Leadership: Strong knowledge of BOS system and ability to implement practices such as DDD, MIP, VOC.
• Cross-functional Leadership and Influence: Ability to guide teams without hierarchical authority, sustain BOS routines, and promote behaviors aligned with excellence.
• Executive Communication: Skilled at synthesizing complex information into clear, value-oriented messages tailored to different audiences.
• Change Management: Proven ability to facilitate adoption of new practices through coaching, training, and reinforcement.
• Analytical Thinking and Results Orientation: Ability to interpret dashboards and KPIs, solve root causes, and measure impact on continuity, satisfaction, and performance.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.