Descrição do trabalho

Years of experience – 3-8 years
JD:
Required

• Minimum 5+ years of experience in Application Support in Java with excellent debugging skills
• Knowledge on ITIL processes – Incident Management & Problem Management
• Knowledge of either UNIX or SQL
• Excellent communication and analytical skills

• Experience in Sybase/DB2/RDBMS
• Experience in UNIX and shell scripting
• Experience with job scheduler (Ex. Autosys), Ticketing tool/JIRA
• Experience with Gitlab and one IDE is a plus

• Work actively with team members to analyze and resolve application issues
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)
• User Ticket management (Backlog review, User interface and manual prioritization)
• Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities
• Automate manual tasks and improve efficiency
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs
• Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.