Job Description:

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location:
Taiwan


Short Description:

Looking for the Subject Matter Expert (SME) who will be responsible for
1. NB/POS
2. Appian-specific
3. Agile/scrum

Roles and Responsibilities:

• NB / POS Expert Responsibilities:

• Work on existing and future NB / POS process and system enhancement.
• Define and validate NB/POS business rules and procedures in new system.
• Validate all process paths and exceptions.
• Provide operational judgment for requirement decisions.
• Quality check and ensure system behavior matches real operations

• SME Responsibilities for Specific project (NB and POS workbench)

• Work with project team to define production-ready define production-ready requirements.
• Define manual handoff and system boundaries
• Assist project documentation delivery.
• Support UAT and formal acceptance.
• Participate in go-live decision.

• Agile /Scrum Responsibilities

• Participate in sprints, including preparation, development, review and acceptance
• Provide timely business clarification.
• Support backlog refinement.
• Reduce rework risk through early validation.

Skills /Competencies:
1. Good communication skills and fewer conflict and misunderstanding
2. Self-motivation and guidance, attention to detail, and multiple tasks.
3. Encourage in a team-oriented collaborative environment and demonstrate agile and data-driven
thinking to provide appropriate solutions

Essential:
1. Education: Bachelor or Master
2. Subject: Information or Business or Management or Science
3. Deep NB / POS operational experience. (at least 3 years)
4. Familiar compliance, internal control, auditing knowledge.
5. Strong business judgement.
6. Strong cross-functional collaboration
7. Computer: MS Office
8. language: Mandarin & English (Speaking, listening, reading, writing)
9. Project management methodology, Team management, Knowledge of products, procedures, process and the organization of the relevant fields

Preferred:
1. Experience with Appian or BPM platforms, especially BA/SA
2. Knowledge of insurance core systems.
3. Multi-channel (bank/broker/agent) experience

Language

English, Mandarin:

EEO Statement:

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”