Location – Helsinki, Finland
Business Unit – CMTADM
Compensation – Competitive (including bonus)

Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

• We are looking for a highly skilled Software Developer with strong expertise in ServiceNow platform development, JavaScript, and Linux-based environments (RHEL 9.x), along with experience in MariaDB 10.11.
• This role focuses on developing, customizing, and maintaining enterprise ITSM and workflow solutions, ensuring seamless integrations and high system performance.
• The ideal candidate will have deep experience in ServiceNow scripting, module development, and integrations, combined with strong backend and database capabilities.

• Design, develop, and maintain applications on the ServiceNow platform
• Configure and customize ServiceNow modules (Incident, Problem, Change, CMDB, Service Catalog)
• Develop client-side and server-side scripts using JavaScript
• Build and maintain ServiceNow workflows, business rules, script includes, UI policies, and UI actions
• Develop and manage integrations using REST/SOAP APIs
• Administer and support deployments on RHEL 9.x environments
• Manage and optimize database operations in MariaDB 10.11
• Troubleshoot production issues and perform root cause analysis
• Implement performance tuning and system optimization strategies
• Collaborate with cross-functional teams including DevOps, infrastructure, and business stakeholders
• Participate in Agile/Scrum development processes
• Ensure adherence to ITIL processes and enterprise security standards

• ServiceNow Development (ITSM modules, CMDB, Service Catalog)
• JavaScript (ES5/ES6, ServiceNow scripting framework)
• RHEL 9.x (Red Hat Enterprise Linux) administration and troubleshooting
• MariaDB 10.11 (SQL queries, indexing, performance tuning)

• Business Rules, Client Scripts, Script Includes
• Flow Designer / Workflow Editor
• IntegrationHub (preferred)
• CMDB and Discovery (nice to have)
• Service Portal / UI Builder

• REST / SOAP Web Services
• API development and middleware integration
• Version control (Git)
• CI/CD pipelines and DevOps practices
• ITIL framework understanding

• ServiceNow Certifications (CSA, CAD, CIS)
• Experience with microservices architecture
• Exposure to containerization (Docker/Kubernetes)
• Scripting in Shell / Python
• Knowledge of monitoring tools (Splunk, Dynatrace, etc.)

• Bachelor’s degree in Computer Science, IT, or related discipline
• 4–8 years of experience in ServiceNow and software development
• Relevant ServiceNow certifications preferred

• High analytical skills
• A high degree of initiative, flexibility and adaptability
• High customer orientation
• Quality awareness
• Good verbal and written communication skills