About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

1. Roles and Responsibilities:

Own and manage large-scale AMS programs (L1/L2/L3 support, enhancements, upgrades). Define and implement governance models, including SLAs, KPIs, and reporting frameworks. Ensure adherence to ITIL processes (Incident, Problem, Change, Release management). Drive service delivery excellence across global delivery teams Client & Stakeholder Management Act as the primary point of contact for senior client stakeholders. Build strong relationships and ensure high customer satisfaction (CSAT). Lead service reviews, steering committees, and executive reporting. Identify opportunities for account growth and upsell/cross-sell. Delivery Management Oversee day-to-day AMS operations, ensuring SLA compliance. Manage resource planning, utilization, and capacity. Handle escalations and ensure timely resolution of critical issues. Team Leadership Lead cross-functional teams (developers, support engineers, architects). Mentor delivery leads and ensure high team engagement. Establish a culture of accountability and innovation

2. Skills /Competencies:
a. Essential Skills:

• Strong program/project management skills (Agile/Waterfall/Hybrid).
• Strong experience in Application Managed Services (AMS) delivery.
• Good to have knowledge of OpenText ECM platforms.

Proven expertise in ITIL-based service management
• Degree/Degree in IT / Computer Science / related discipline.

b. Preferred skills

• Excellent stakeholder and executive communication skills.
• Strong financial acumen (budgeting, forecasting, P&L).
• Experience managing global delivery teams.
• Ability to drive digital transformation and automation initiatives

c. Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.