• Implement and maintain CMDB foundations: CI class modeling, relationships, data normalization, governance, and alignment to service models (e.g., CSDM-aligned practices where applicable).
• Design and build modern Workspaces using UI Builder, including pages, components, data resources, events, and role-based experiences for ITSM/CSM user journeys (agents and business users).
• Develop reusable UI components/patterns and ensure a consistent UX across modules and workspaces.
• Build workflow automation using Flow Designer, subflows, approvals, task orchestration, and notification patterns; refactor legacy approaches where appropriate.
• Develop high-quality scripts and configurations: Business Rules, Script Includes, Client Scripts, UI Policies/Actions, ACLs, Data Policies, and related platform artifacts.
• Design and implement integrations using REST/SOAP APIs, Integration patterns, import sets/transform maps, and secure authentication approaches.
• Provide L3 development support, troubleshoot defects, conduct RCA, and deliver performance optimizations.
• Produce technical documentation (design notes, runbooks, deployment steps), and participate in release/upgrade readiness activities.
• Proven experience building Workspaces using UI Builder (Next Experience).
• Solid understanding of security patterns: roles, ACLs, data access controls and platform governance.
• Exposure to ITOM / Discovery / Service Mapping (especially where CMDB maturity is a key objective).
• Certified in ServiceNow CSA/
• Certified in ServiceNow CAD and/or CIS certifications (ITSM/CSM).
  
  The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Extensive travel may be required as per client and project needs.
  Estimated annual compensation range for the candidate based in the below location will be:
  Ontario: $ 92,740 to $ 123,375.
  

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.