Title - Senior Consultant – Solution Design

Role Summary
The Senior Consultant – Solution Design is responsible for driving market‑led solution design, developing differentiated service offerings, and leading client‑centric solutioning efforts. The role combines strategic thinking, client engagement, and execution excellence to deliver scalable, high‑impact service solutions aligned to organizational objectives and guidelines.

Key Responsibilities

• Analyze service markets and competitive intelligence to identify trends, gaps, and opportunities.
• Define service market strategies and develop solution POVs, including value proposition, pricing, and operating models.
• Design and deliver customized solutions aligned to client business context and strategic goals.
• Lead RFP responses, solution proposals, and bid support in collaboration with Sales and Delivery teams.
• Engage directly with clients to conduct solution workshops, discovery sessions, and presentations.
• Develop Statements of Work (SOWs) detailing scope, commercials, and contractual terms.
• Support transition planning and execution by transferring solution and contract knowledge to delivery teams.
• Create and guide development of client‑facing and internal solution collaterals (case studies, flyers, presentations).
• Participate in transformation and continuous improvement initiatives to enhance service effectiveness.
• Drive competency building through domain training and creation of reusable knowledge assets.
• Manage and develop team members through performance reviews, coaching, and capability development.

• Bachelor’s degree in Business Administration, Engineering, Economics, Operations Management, or a related field
• A Master’s degree (MBA or equivalent) is preferred but not mandatory
• Relevant certifications are desirable:
  • PMP / PgMP / Agile certifications
  • Six Sigma / Lean / Design Thinking
  • Consulting or solution design related certifications

• > 8 years of experience with:
  • Solution design, consulting, service strategy, or pre‑sales roles
  • Proven exposure to end‑to‑end solutioning, including RFPs, SOWs, pricing, and operating models
• Experience working in global or regional roles supporting North America and/or LATAM markets
• Prior experience in BPM, Shared Services, Consulting, or Professional Services environments strongly preferred
• Fluent English (mandatory) – strong verbal and written communication for client interactions, proposals, and presentations
• Spanish proficiency required; bilingual capabilities considered a strong advantage
• Ability to communicate effectively with global stakeholders and senior leadership
• Demonstrated ability to lead client‑facing engagements independently

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.