Infosys Public Services is seeking a ServiceNow Developer to join our team.

Required Qualifications:

• ServiceNow software development and administration support, with a minimum of 4 years of hands-on ServiceNow development experience.
• Required: ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
• Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.
• Knowledge of users, groups, roles
• Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
• Experience using Flow Designer, including approvals, task orchestration etc
• Experience with automated testing and quality practices: ATF (Automated Test Framework)
• Leverage AI capabilities in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
• Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.

• ServiceNow application development experience in two or more of the following areas:
• ITSM modules including Incident, Change, Problem, and Knowledge Management
• SPM modules including Demand and Project Portfolio Management (PPM)
• Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
• CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.