Business Analyst / Scrum Master

Skills & Qualifications

Mandatory Skills

• Bachelor’s degree or foreign equivalent from an accredited institution.
• 5+ years of experience in Information Technology.
• 7+ years of proven experience in business process analysis and documentation.
• Strong experience in:
  • Requirement gathering and requirement elicitation
  • Product backlog creation and management
  • Grooming user stories
  • Aligning functional designs and process changes with business stakeholders
• Experience working in Agile methodologies.
• Proficiency in Agile/ALM tools:
  • JIRA, Azure DevOps, ServiceNow, Confluence, QMetry
• Strong knowledge of SDLC and ability to clarify requirements to technical teams.
• Experience in system testing, UAT preparation, and issue tracking.
• Exceptional communication and interpersonal skills for effective stakeholder collaboration.
• Strong analytical and conceptual thinking skills.
• Ability to work effectively in diverse and global teams.
• Strong systems and process orientation.
• Comfortable working remotely with minimal supervision.
• Self-starter, proactive, and able to deliver high‑quality work in a fast-paced environment.

• Familiarity with application integration concepts and related implementations.
• Excellent articulation and presentation abilities.
• Experience generating data quality metrics.
• Agile project management certification (CSM/PSM) is a plus.

• Lead requirement gathering sessions with cross-functional stakeholders.
• Perform requirement elicitation, documentation, refinement, and validation.
• Translate business needs into clear, actionable user stories.
• Document requirements in JIRA and/or ServiceNow.
• Manage and groom the product backlog in collaboration with Product Owners.
• Align functional designs and process updates with business stakeholders.
• Conduct system testing on deliverables and support UAT readiness activities.
• Prepare and generate project-related data quality metrics and reports.
• Ensure ongoing clarification of requirements for development and QA teams throughout the SDLC.

• Plan and facilitate Scrum ceremonies: Daily Standups, Sprint Planning, Grooming, Retrospectives, Reviews.
• Support Agile adoption and coach team members on best practices.
• Identify and remove impediments to ensure delivery progress.
• Foster transparency, communication, and collaboration across teams.

• Liaise with global business teams, technical teams, Product Owners, and stakeholders.
• Partner with BA and UX teams to build prototypes, workflows, and product roadmaps.
• Drive requirements to closure and support all stages of the software development lifecycle.
• Maintain smooth communication across geographically distributed teams.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.