Job Title: HR Process Specialist – Especialista de procesos de RH
Location: Insurgentes Sur , CDMX.
Department: HR – People Services
Reports To: People Services Lead

Mandatory:

• Graduate - BA or equivalent.
• Minimum 2 years of experience in HR Administration process.
• Strong communication skills in both English and Spanish.
• Knowledge of HR policies, procedures and employment laws
• Results and deadline driven.
• Proficient in HR platforms (Service Now, Workday etc).

• Workday and Service Now Experience.

• Process & do quality checks on HR transactions which may include:
  • New hires
  • Employment data changes
  • Terminations/Retirements
  • Earnings/deduction transactions
• Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
• Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times
• Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
• Maintain & report on service level agreements
• Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans.
• Supervised legal, financial and procedural activities.
• Train and develop team members
• Provide both positive and negative feedback to team members
• Respond to escalated issues from associates, HR professionals, and HR managers

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.