Mexico City: Santa Fe (onsite 5 business days - daily basis)
no parking lot, not extra support for transportation
Skills: end user computing and services, site support and executive support

Job Description – EUC Analyst
IT Infrastructure Services

1. Job Description

• Provides expert judgment and analysis for the design, development and implementation of desktop systems.
• Analyzes requirements to ensure the system meets performance needs.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches and performance/process enhancements.
• Provide level 2 desktop/ laptop break-fix support.
• Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Serves as a top tier desktop support.
• Work with offshore teams

2. Experience/Skill requirements (including products knowledge)

• 3 years experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.
• Good background supporting MS 365 suite
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)
• Must have knowledge of SCCM and operations (Installing applications, patch management)
• Prior experience in Remote Desktop support
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Good written and oral communication
• Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone & iPad devices.
• Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.