About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a Service Delivery Manager to join our team

Location: Perth, Australia

Salary: AUD 150,742– 171,215 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Minimum 10 years of overall experience in Infrastructure Service Delivery covering Cloud, Hosting and Network capabilities
• Strong experience to configure and troubleshoot Windows Server 2012/2016/2019 and 2022.
• Experience in Windows patching using SCCM and WSUS and should be able to troubleshoot windows update issues.
• Experience to configure and troubleshoot windows file servers/DFS Namespaces.
• Should be able to migrate file servers from older operating systems to newer operating systems.
• Hands-on experience in configuring windows DHCP server scopes/fail-overs and managing windows DNS servers.
• Should have experience in managing large windows Infra in both Physical and Virtual platforms.
• Should be familiar with firmware upgrades using management controllers like Dell iDRAC, HPE ILO, HPE OneView.
• Expert Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment.
• Experience with hypervisor and compute virtualization technologies (VMware, Vxrail, VSphere, vCenter, vCloud, VMware View, vRealize, vSAN, NSX, Microsoft Hyper-V)
• Expertise experience on VMware vSphere upgrade, P2V V2V Migration and Server Migration along with PowerShell scripting.
• Design & Implementation of Disaster Recovery Solution with VMware SRM.
• Strong Troubleshooting skills on ESXi servers using Command Line.
• Expertise experience on Server platforms: Cisco Unified Computing Systems, HP, Dell, IBM server infrastructure.
• Expertise on solving Performance issues and worked in resolving Major outages.
• Expertise in performance analysis and tuning
• Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)
• Configured Resource Pool, V Motion, Alerts, Alarms, NTP
• Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
• Creating Templates from VMs, deploy VMs from templates and allocate resources
• Knowledge of AD group policies and expertise to troubleshoot AD replication issues.
• Design, implementation, and maintenance of the Active Directory infrastructure.
• Configuring and Administering Active Directory, DHCP, DNS management, TCP/IP, GPO.
• Azure AD, DNS, DC, ADC, OU, GP, DHCP management.
• Secure remote administration of the DCs and member servers managed by the Infrastructure Group.
• Manage group policy at root of domain and for Domain Controllers OU.
• Manage the root Users and the root Computers OUs
• Plan and manage all migrations and upgrades related to the AD or the DCs
• Group Policy Object (GPO) creation, troubleshooting, and management
• The Domain Administrators group manages the replication of directory information within the Active Directory, and makes any enterprise level changes to the Active Directory, such as schema modifications and trust relationships.
• Additionally, administrator will be responsible for troubleshooting Active Directory-related.
• Directory authentication and LDAP configuration issues, DNS/DHCP issues.

• Ensuring adherence to Cyber Security Policy, security standards/procedures/guidelines in all daily activities and providing Tier 3 support for the Active Directory Federation Services (ADFS), SAML, web Single Sign-on (SSO), OAuth, certificate based authentication and PKI infrastructure related and Azure AD authentication technologies.

• Expert Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment.
• Experience in managing large scale programs upwards of 100+ people in global delivery model
• Delivery accountability and leadership to the overall CIS Portfolio. Expected to be liaison with customer Senior leadership including CXO levels
• Strong background of ITIL Framework with effective RCA skills across Infra Portfolio.
• Co-ordinate with client on overall portfolio projects performance, metrics & to manage customer relationship with strong communication skills
• Reviews: Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program.
• Review the program scope as created by multiple Project/Account Managers against the client acceptance criteria at the program level
• Experience in managing multi-vendor engagement and, 3rd party [external] and multi-teams [internal] and ability to understand the dynamics and protecting the interests of all concerned parties
• Ensuring compliance with Cybersec policies, standards, and regulations.
• Implementing and monitoring cybersecurity measures to protect data and systems.
• Planning processes and procedures for overall delivery governance.
• Understanding Managed Service Contract, understanding, planning deliverables and overall execution.
• SLA, KPI deliverables progress check, artefacts collection and control.
• Resource utilization and alignment as per program delivery guidelines.
• Lead the team, develop and report to internal reports to Infosys account team (on-time)
• Resource management – Leave management, Roster, Utilization, Attrition, evaluation, replacement, growth etc.
• Onboarding & Offboarding resources, Hiring, Pipeline management.
• Rewards and recognition
• Team development, training, learning, certifications.
• Resource cross skill initiatives.
• Service quality, improvements, automation.

• Tertiary Qualification in IT / Computer Science / related discipline
• Windows Certification will be preferred.

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing