Technology – Trade Support Engineer
Location – UK- London


Summary:
The Infosys Application Service Delivery (ASD) team is seeking a Trade Support Engineer to join us in London. This role is critical for supporting our business lines, including the efficient management of our Trading Platforms for Fixed Income and Equity. The successful candidate will be responsible for a wide array of tasks, from ensuring day-to-day support of trade flow applications and processes to leading the resolution of production issues, all while adhering to our strict incident, problem, and change management standards.

Responsibilities:

• Core Trading Support Role: Serve as a key member of the trade support team for Equity and Fixed Income trading, providing essential support across Portfolio Management, Trading, and Routing operations. This role requires a solid understanding of the investment process, with an emphasis on the technical aspects that facilitate smooth trading activities.
• Regional Support: Provide essential day-to-day trading system support across the EMEA region, including key cities such as The Hague, Paris, Milan, Dublin, etc., while also offering late support coverage for APAC and early support coverage for the US market.
• Vendor Collaboration: Regularly interact with vendors to address and resolve data-related issues, ensuring the integrity and accuracy of trading data.
• System Monitoring and Response: Oversee Start of Day (SOD) batch processes, monitoring for and responding to any batch processing failures. Perform Start of Day Ready for Business Checks across both the EMEA and US regions to ensure system readiness and stability.
• Incident Management: Proactively monitor, troubleshoot, and resolve production incidents, employing a strategic approach to maintain uninterrupted trading operations.
• System Optimization: Continually enhance the monitoring and support of trading systems using the Service Now toolset, ensuring optimal performance and reliability.
• Project Liaison: Serve as the primary liaison for projects bridging the EMEA and US teams, focusing on the integration and launch of new Funds and ETFs to facilitate seamless collaboration and implementation across Application Services and Application Delivery teams.
• Application Onboarding and Compliance: Work with Application Owners during the onboarding process of new applications, overseeing the setup, configuration, and testing