Process Specialist – Des Moines, IA

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities.

Location for this position is Des Moines, IA.

Qualifications
Basic

• High School Diploma or GED Equivalent
• At least 1 years of experience in BPO sector working on data or voice processing

• At least 2 year of experience in handling BPO processes.
• Communication Skills
• Analytical skills