Infosys is seeking a D365 CRM Functional Consultant to join our Enterprise Applications team. In this role, you will leverage your deep business analysis skills and industry expertise to design and implement Microsoft Dynamics 365 Customer Engagement (CE), Field Service, and Power Platform solutions for complex business challenges. You will work on end-to-end solution delivery for medium to large enterprise projects, ensuring alignment with client requirements and best practices.

Required Qualifications

• Candidate must be located within commuting distance of Mississauga, ON or be willing to relocate one of these areas.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• 4+ years of overall IT experience, with hands-on experience in Microsoft Dynamics 365 CE.

• Experience across all phases of project lifecycle (Plan, Analyze, Design, Build, Test) for Dynamics 365 Field Service module.
• Ability to configure Field Service applications, manage work orders, schedule and dispatch, and optimize resource utilization.
• Expertise in Dynamics 365 Field Service mobile app, inventory management, purchasing, and Connected Field Service.
• Hands-on experience implementing Microsoft Power Platform (Power Apps, Power Automate).
• Strong Business Analysis skills for requirement gathering, process mapping, and solution design.
• Ability to prepare Functional Requirement Documents (FRD), conduct demos, user training, and presales activities.
• Skilled in customer engagement, managing stakeholder expectations, and delivering high-quality solutions.
• Experience in presales support, proposal preparation, and client presentations.
• Consulting experience with external clients and ability to work in a global delivery environment.
• Excellent interpersonal, presentation, and communication skills.

• Design and configure Dynamics 365 CE / Field Service solutions to meet client requirements.
• Conduct business process analysis and translate requirements into functional designs.
• Collaborate with cross-functional teams to ensure seamless solution delivery.
• Manage customer issues, research non-standard problems, and provide effective resolutions.
• Support sales and presales teams with proposals, demos, and effort estimations.
• Deliver user training, documentation, and post-implementation support.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.