Job details

Country

Malaysia


State / Region / Province

Selangor


Work Location

Petaling Jaya


Domain

Operations


Interest Group

Infosys Limited


Skills

Domain|Configuration Management, Pricing Management, Quotation Management, Catalogue Management|Product Bundling, Quote To Order, Business Rule Configuration, ROI Calculator


Company

ITL Malaysia


Requisition ID

99714BR


Job Description

Responsibilities :

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.


Requirements :

• Diploma or degree in Business or any related field.
• More than 4 years’ experience in Sales Support role of IT industry.
• Good in English added advantage candidate with Mandarin proficiency, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.