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Infosys Limited


Domain|Digital Commerce|Search Optimization


ITL Netherlands

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Job Description

In the role of a Principal Consultant – Digital Delivery Lead, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

•Deep understanding of Digital Service and Customer Experience
•Ability to lead Digital Transformation Programs in the capacity of Program Director, Program Manager
•Have a bold opinion – based on experience, hard-nosed analysis and creativity
•Lead high-performing, multi-discipline teams across client & Infosys to identify new digital services and deliver / improve existing ones
•Drive the business to launch new products that are designed with a digital service first model
•Stakeholder Management
•Ability to lead teams for requirements elicitation & management (Epics and User Stories/Story Mapping/BDD)
•Business Modelling Skills
•Experience of modern enterprise digital technologies across e-Commerce, Marketing, Interactions & Operations
•Expertise in facilitation, collaboration, situational awareness and influencing across teams and departments
•Drive awareness of customer experience in digital services to ensure they are promoted with customers
•Communicating the performance of digital service to stakeholders, including behavioral insights & business metrics

•Experience across multiple industries and deep domain knowledge of at least one industry

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
•High analytical skills
•A high degree of initiative and flexibility
•High customer orientation
•High quality awareness
•Excellent verbal and written communication skills

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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