SAP Security & GRC

• 10+ years of SAP Security & GRC Experience.
• Provide end‑user support, manage major incident calls, document issues and solutions, and complete root cause analysis (RCA) reports.
• Willingness to receive, make, and participate in calls with client resources worldwide, provide weekend support, and assist during maintenance windows and project go‑live activities.
• Ability to provide operational support during Eastern Time Zone business hours.
• Adherence to established change management processes, collaborating effectively with other internal and external service providers.
• Hands‑on knowledge of SAP Solution Manager, including alert configuration and Charm processes.
• Provide on‑call support, monitor service tickets and incidents, respond within defined SLAs, and manage email and messaging communications.
• Proactively evaluate upcoming projects to identify capacity thresholds and potential risks, implementing changes to support new requirements without impacting current user load.
• Responsible for proactive evaluation of current system performance and business processes, providing recommendations related to capacity planning, efficiency, and process improvements.
• Involved in SAP GUI rollouts and lifecycle management.
• Facilitate the execution, usage, and ongoing management of SAP Solution Manager.
• Document and troubleshoot SAP interfaces, including issues encountered and solutions applied.
• Actively participate in knowledge sharing and collaboration within the department and across teams.
• Provide regular status updates to appropriate managers and stakeholders.
• Drive continuous improvement initiatives through trend analysis, reporting, and metrics management.
• Ensure procedures and work instructions are efficient, effective, and non‑redundant.
• Propose and implement new ideas and improvement initiatives following discussion and management approval.
• Demonstrate a strong commitment to customer service, proactively anticipating needs, resolving issues effectively, and prioritizing customer satisfaction.
• Escalate and consult with reporting managers on complex or unusual situations.
• Ensure 100% adherence to all company policies, procedures, and regulations, associated with this position and as directed by supervisor.
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to customer specific and to IT systems.
• Proven hands‑on experience in SAP S/4HANA Security and Authorizations, including role design, build, and maintenance aligned with business processes.
• Strong expertise in PFCG role management, including:
• Single, composite, and derived roles
• Authorization objects and organizational levels
• Role transport and lifecycle management across system landscapes

• Solid understanding of S/4HANA authorization concept simplifications and key differences compared to the ECC security model.
• Experience managing Business Partner (BP) authorizations and object‑based authorization checks introduced in S/4HANA..
• Familiarity with GRC Access Control concepts such as:
• Segregation of Duties (SoD)
• Access risk analysis
• Emergency access / Firefighter processes

• Ability to perform security troubleshooting and analysis, using tools such as SU53, STAUTHTRACE, and Security Audit Logs.
• Experience supporting internal and external audits, including preparation of security evidence, remediation actions, and compliance reporting.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.