About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

1. Skills /Competencies:
2. Essential Skills:

• Tertiary Qualification in IT / Computer Science / related discipline.
• 7+ years of relevant Business Analyst experience.
• Should have good experience in Change Management Strategies and Plans
• Strong expertise as a BA and elicit, analyze, validate, document business, functional, and non-functional requirements
• Document detailed requirement specifications as work items, ensuring traceability and version control.
• Validate deliverables against agreed acceptance criteria and support requirement clarification workshops
• Experience with agile development methodologies (Scrum).
• End-to-end adoption and change management covering both pre‑ and post‑deployment for new users, including communication, training, and user enablement.
• In-person offshore training must be delivered in English and Malay language
• Ensure alignment with business readiness, change impacts, and operational continuity.
• Design and deliver user training programs, including:
• Train‑the‑Trainer sessions for expert users and tenant administrators
• End‑user training workshops and learning sessions
• Candidate should travel to places like Kerteh Terengganu, Gurun Kedah, Sarawak on need basis
• Coordinate and deliver onsite/offshore training where required, ensuring appropriate certifications and language proficiency.
• Develop, maintain, and update training and enablement materials.
• Organize and facilitate workshops with business units
• Develop and execute structured communication plans for Business process changes, UAT activities, release notes, etc
• Create and maintain documents such as User guides, FAQs, Training decks and workshop materials
• Drive post‑go‑live adoption and stabilization activities.
• Collect user feedback through implementation surveys.
• Prepare and present implementation and change impact reports to stakeholders highlighting outcomes, feedback, and improvement areas.
• Candidate should able communication fluently with business users in both English and Malay (must to have skill) language.
• Excellent stakeholder management and communication skills

1. Preferred Skills

• Should provide additional support to team for any critical testing activities
• BOSIET certification for training purposes

1. Additional Skills:

• Excellent customer interfacing skills.
• Experience in large transformation or digital programs
• Client‑facing or global delivery experience

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”