Job details



State / Region / Province

Anywhere in the US and/or Remote

Work Location

Anywhere in the US and/or Remote



Interest Group

Infosys Public Services, Inc


Process|Maintenance and Production Support process|Support Process - Transition, Technology|Cloud Platform|AWS App Development, Technology|Database|MySQL, Technology|HTML,CSS,Javascript,Jquery|EmberJS, Technology|Machine Learning|Python



Requisition ID


Job Description

Infosys Public Services is the consulting, technology, and next-generation services leader. We partner with US and Canadian public sector organizations to help them stay ahead of the innovation curve. Our technology solutions, proven best practices, and execution excellence enable our clients to renew themselves and build new capabilities to improve mission outcomes.

We are pushing the limit of what is currently possible – towards completely new areas and executing these ideas perfectly.

Currently, we are seeking an Application Production Support Engineer for Level 3 support to join IPS.

The Application Production Support Engineer will support the project with:

  • Release activities, code migration, production incident management, building break fixes, and supporting the UAT team with their testing efforts.
  • Collaborate with developers, DevOps, and database teams to perform code configuration changes and deploy code in various environments.
  • The Chosen candidate contributes to AWS environment application configuration, program languages, databases, and operating systems.
  • Monitor production and report incidents per the service level agreement.
  • Troubleshoot issues, conduct root cause analysis, recommend changes, and collaborate with others to develop and test the break-fix.
  • Perform daily maintenance tasks and identify opportunities to automate wherever possible.

Basic requirements:
  • At least 2 years of experience in application production support/Must be Level 3 support, maintenance, and analysis.
  • At least 2 years of experience in software development life cycle & should have the ability to read & understand application logs.
  • 2+ years of development experience with either Python or Javascript.
  • Knowledge of work management software such as Jira, Confluence, and SharePoint

Desired Skills:
  • 2+ years of experience with core AWS services (Lambda, Glue, Event bridge, SNS, etc.)

Educational Requirements:
  • Bachelor’s Degree or foreign equivalent required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education, Candidates that have completed a Master's degree program are strongly preferred.

The job may entail an extensive amount of travel. The position also entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.

IPS strictly complies with U.S. employment verification and anti-discrimination laws. An applicant hired by IPS must be able to establish authorization to work in the U.S. IPS does not sponsor individuals for U.S. work visas, though exceptions may be evaluated on a case-by-case basis at the sole discretion of the company.

Infosys Public Services is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.