Job Description

Infosys Public Services is the consulting, technology, and next-generation services leader. We partner with US and Canadian public sector organizations to help them stay ahead of the innovation curve. Our technology solutions, proven best practices, and execution excellence enable our clients to renew themselves and build new capabilities to improve mission outcomes.

We are pushing the limit of what is currently possible – towards completely new areas and executing these ideas perfectly.

Currently, we are seeking an Application Production Support Engineer for Level 3 support to join IPS.

The Application Production Support Engineer will support the project with:

• Release activities, code migration, production incident management, building break fixes, and supporting the UAT team with their testing efforts.
• Collaborate with developers, DevOps, and database teams to perform code configuration changes and deploy code in various environments.
• The Chosen candidate contributes to AWS environment application configuration, program languages, databases, and operating systems.
• Monitor production and report incidents per the service level agreement.
• Troubleshoot issues, conduct root cause analysis, recommend changes, and collaborate with others to develop and test the break-fix.
• Perform daily maintenance tasks and identify opportunities to automate wherever possible.

• At least 2 years of experience in application production support/Must be Level 3 support, maintenance, and analysis.
• At least 2 years of experience in software development life cycle & should have the ability to read & understand application logs.
• 2+ years of development experience with either Python or Javascript.
• Knowledge of work management software such as Jira, Confluence, and SharePoint

• 2+ years of experience with core AWS services (Lambda, Glue, Event bridge, SNS, etc.)

• Bachelor’s Degree or foreign equivalent required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education, Candidates that have completed a Master's degree program are strongly preferred.