Job Description

Senior PDS Analyst
Process Specialist
Phoenix, AZ

In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Responsibilities may include but are not limited to:

• Provider Data Management : The agent reviews the claim which has provider data issues and failed to select a provider automatically
• Check Facets application if the provider record exists using the data provided in the claims like NPI (National Provider Identifier), Tax ID number, Provider group information
• Correct existing provider record if needed to be able to process the claim
• Set up new provider non-participating record through Front end facets if the provider data does not exist in the system.

• High School Diploma or GED Equivalent
• At least 2 years of experience related to the job description

• Able to use MS-office for necessary tracking of work completed and creating reports from the same.
• Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
• The primary scope of work would be to audit the transactions which have been data entered
• Conduct training needs identification and remedial trainings