Job details

Country

USA


State / Region / Province

Nevada


Work Location

Reno, NV


Domain

Operations


Interest Group

IBPO USA


Company

IBPO USA


Requisition ID

105043BR


Job Description

Senior Process Associate
Location: Reno, NV

Senior Process Associate executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of Infosys.

Responsibilities:


Processing:

  • Sku creation
  • Invoice creation
  • Proforma creation
  • Gatekeeping
  • Credit/re-bill
  • Queue management
Reporting:
  • Weekly numbers
  • Month-end numbers
  • Quarterly numbers
Communication:
  • Strong written communication with partners/ stakeholders / clients
  • Needs to reach out for when needed.
  • Work through process concerns as a team
  • Note taking skills to be able to learn the process quickly from training.
Qualifications:
Basic:
  • High School diploma or GED equivalent

Preferred:
  • Highly skilled in Excel
  • Keen eye for detail to ensure high accuracy.
  • Good communication skills and a high focus on customer satisfaction
  • Ability to work under pressure.
  • Team Player, as well as desire to be individually performing.
  • Desire to learn, there is monthly training for this team, to stay current.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely:
This role is based out of Reno, NV.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.