Job details



State / Region / Province


Work Location

Mexico City



Interest Group

Infy Mexico


Technology|Supply Chain Management|Manhattan WMS


Infosys Mexico

Requisition ID


Job Description

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.



Manhattan or JDA/BY WMS

· Total IT experience between 4-7 years

· Minimum 2-4 years of experience in warehouse management system (WMS) preferably in application support.

· Hands-on Experience on WMS, SQL, SCI and LM

· Experience in WCS application and its integration with WMS

· Knowledge on interfaces between WMS and ERP/Host, TMS, WLM, T&T, Parcel, 3rd party system that integrates with WMS

· Ability to resolve complex problems(bugs/performance/issues) with minimal guidance and reading trace files

· Preferable to have experience working in Peak Season Support


  • L2 support of WMS and WCS application running in Client’s distribution Centers.
  • Provide variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, report and label generation, operation consulting, troubleshooting, system testing & programming
  • Should proactively lead crisis calls and ensure rapid closure of all priority issues. Track Incidents to closure and perform Root Cause Analysis
  • Co-ordinate with client and end-users to provide end to end solutions for the production incidents.
  • Team Management and capability building

Nice to Have:

· Experience in Manhattan or JDA WMS

Candidate needs to be able and open to assist to the client office in northern Mexico City.