• Project Manager - EUC Infrastructure and Implementation - Germany

Job details

Country

Germany


State / Region / Province

Hessen


Work Location

Kassel


Domain

Delivery


Interest Group

Infosys Limited


Skills

Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support


Company

ITL Germany


Requisition ID

102383BR


Job Description

Role - Project manager – Senior Project manager
Position - Infrastructure Service Manager
Location - Kassel/Kamenz/Mannheim, Germany

Technical skills (Required – Must have):

  • Proven experience in customer facing roles.
  • Working knowledge of EUC operations including Remote support and Deskside support
  • Know how on ITIL Framework
  • ITIL Certification would be recommended
  • Experience in Stakeholder management
  • Experience in Partner management
  • Proven Customer Service skills
  • Excellent written and oral communication
Technical skills (Required - Nice to have)
  • Awareness of latest technologies and trends
  • Knowledge of agile methodologies
  • Must have the ability to identify and instill industry best practices.
  • Proven Customer Service skills
  • Excellent written and oral communication
Language skills needed
English, German

People skills
  • Client management
  • People management
Soft skills
  • Create deep client impact
  • Execution excellence
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
  • Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
  • Point of Contact for IT Teams and Vendors at across geographies.
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.
  • Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
  • Manage IT Service Delivery at onshore Locations
  • Coordinate with Offshore IT Team for coherence with Business requirements.
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
  • Work with PMO on short/long term IT Project implementations
  • Work with Delivery SPOCs and client Business users on IT requirements
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
  • Vendor Contract and License Management
  • Implement Service improvement and Transformation initiatives