State / Region / Province
IBPO Costa Rica
IBPO Costa Rica
Call Center Team Lead
Santana, San Jose
In the role of Team Lead, you will be responsible for managing the team of 15-20 team members, ensuring effective coaching is delivered to the team members, ensuring process compliance, resolution of escalations, knowledge management Compliances with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview within the guidelines, policies and norms of Infosys.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of related experience in the call center
Applicants for employment in Costa Rica. must possess work authorization which does not require sponsorship by the employer for a visa.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Note: Applicants for employment in Costa Rica and must possess work authorization which does not require sponsorship by the employer for a visa.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
This role is based out of Santana, San Jose and 100% on site.
Infosys BPO (www.infosysbpo.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as of December 31, 2014, employs over 50,000 people.
Infosys BPO has been consistently ranked among the leading BPO companies and has received multiple awards and recognitions from key industry bodies and associations. Infosys BPO also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National