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Job Description – Junior Palo Alto Prisma Access Engineer (Infosys JL4)
Role Overview
We are seeking a Junior Network Security Engineer to join our Prisma Access operations team.
This role is responsible for Day 1 / Day 2 operations of a single-tenant Palo Alto Prisma Access environment, managed via Panorama, for Japanese enterprise customers.
The position is customer-facing and on-site, requiring not only technical skills but also a professional level of education, communication capability, and operational discipline.
This role is ideal for early-career engineers who have strong networking fundamentals and wish to build specialization in cloud-delivered security, ZTNA, and Palo Alto Networks platforms.

• Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
• Manage GlobalProtect configurations, user onboarding, authentication issues, and agent connectivity
• Implement standard security policy changes, URL filtering updates, App-ID tuning, and rule management
• Perform basic troubleshooting of tunnels, portals, gateways, configuration sync, and service health

• Triage and resolve incidents through ServiceNow, aligned with defined SLAs and ITIL processes
• Analyze security, traffic, and tunnel logs via Cortex Data Lake and Panorama Logging Service
• Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
• Clearly communicate incident status, impact, and resolution to stakeholders

• Execute security policy changes, address objects, and rule updates under strict MOP / Change Management controls
• Support planned maintenance windows, content/antivirus updates, and minor platform upgrades
• Ensure proper documentation, rollback planning, validation steps, and post-change reporting

• Monitor Prisma Access gateway and portal health, license consumption, bandwidth usage, and capacity metrics
• Generate operational and security reports using Cortex Data Lake and Splunk
• Conduct daily health checks and provide clear shift handover documentation

• Maintain and update SOPs, runbooks, knowledge articles, and incident records
• Keep accurate configuration records and audit artifacts for compliance and customer reviews
• Adhere strictly to internal security governance and ITIL-aligned operational processes

• 2–4 years of experience in network, security, or infrastructure operations
  （NOC / SOC / Infra Ops）

• TCP/IP, subnetting, routing fundamentals, DNS, DHCP
• NAT, VPN fundamentals, SSL/TLS concepts
• Firewall policy logic and rule evaluation order

• Palo Alto Panorama basics（device groups, templates）
• GlobalProtect user connectivity and troubleshooting workflows
• Prisma Access architecture（tenant, portal, gateway concepts）
• Experience using ServiceNow for incident and change management
• Basic experience with Cortex Data Lake queries and Splunk searches

• Ability to logically isolate issues across network, authentication, policy, and client layers
• Fact-based log analysis rather than assumption-driven troubleshooting
• Ability to escalate with clear reproduction conditions and findings

• Basic Linux knowledge (log concepts, basic command familiarity)
• Basic Windows knowledge related to certificates, proxies, and endpoint connectivity

• Clear and polite Japanese business communication (email, chat, meetings)
• Ability to explain incidents, changes, and limitations in a structured manner
  （Conclusion → Impact → Action → Next Steps）
• Strong sense of operational responsibility and risk awareness
• Calm, professional behavior during incidents and service disruptions
• Ability to maintain accurate records and explain past actions when required

• Japanese: Native-level proficiency
  （Customer communication, documentation, meetings）
• English: Business-level proficiency
  （Global team collaboration, vendor communication, documentation）

• Palo Alto Networks: PCCSA, PCNSA
• Security / Governance: CISSP, CISM, CISA
• ITIL Foundation

• Knowledge of authentication protocols (SAML, LDAP, RADIUS)
• Cloud fundamentals (Azure / AWS basics)
• Basic scripting (Python / PowerShell) for operational efficiency
• Exposure to traffic analysis tools, packet captures, or firewall audits