About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role: ServiceNow Architect

Location : Melbourne, Australia

Salary: AUD 150,742– 171,215 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

Principal Responsibilities

· Design, develop and implement Incident, Problem, Change, Knowledge, CMDB, ITAM, Application Portfolio Mgmt, Service Catalog workflows, ITIL processes, UI/UX within ServiceNow platform and integrations with external systems

· Implement technology specific best practices and standards.

· Gather and Translate functional & technical requirements into implementation work package

· Design and develop ServiceNow data model to support process integrations, ITAM & CMDB

· Design and develop forms, views, ACL, rules (client side / server side), notifications etc based on business requirement

· Design and develop integrations using the best option available in ServiceNow, not limiting to JDBC, Web Service Based, Email, File etc

· Manage traceability of releases, versions and code sets

· Provide support during UAT and testing

· Understanding and using SDLC methodologies (Agile / waterfalls)

· Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc

· Assists in development of project estimates, contributes to defining project timelines, project plans and milestones

· Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results

· Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

· Evaluation new features and produce comprehensive analysis and recommendations.

· Provide 2nd/3rd level ServiceNow support, resolve incidents.

Experience

· Minimum of 8 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management

· At least 4 years of experience with ServiceNow

· Strong working knowledge in all aspects of ServiceNow Applications development

· Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC, distributed computing and object orientated methodologies

· Strong working knowledge in UI (HTML5, XML, CSS) and CMS expertise in SNOW

· Design and development of RDBMS systems with Oracle, MySQL, MSSQL etc

· Familiarity with Unix, Linux, Shell Scripting

· Practical experience with agile methodologies/tools

· Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

· Experience in working with multi-vendor development environment

· Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information

· Experience of working with ServiceNow platform for global customers

· Experience of performance compliant design, sustainable solution architecture

· Integrations (Web services, REST API's)

ADDITIONAL

• Should have worked in Large Projects
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing